Privacy policy

Lush & More customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

  • Telephone: 03330908291

  • Email: info@lushandmore.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Purchase history

  • Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Purchase or viewing history

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

  • Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Account information

  • Purchase or service history

  • Photographs or videos of faulty items submitted by customers for warranty review.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. [1]

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: [1]

  • Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

  • Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure: You have the right to ask us to delete your personal information.

  • Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.

  • Your right to object to processing: You have the right to object to the processing of your personal data.

  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

1. For providing services and goods:

  • Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests: We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest is the efficient administration and daily operation of our e-commerce business. This includes processing customer transactions, coordinating logistics with our direct fulfillment partners to ensure safe delivery, managing general customer support inquiries, and maintaining accurate business records. This processing directly benefits customers by ensuring their orders are fulfilled reliably and securely.

2. For the operation of customer accounts and guarantees:

  • Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legitimate interests: We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest is the efficient administration and daily operation of our e-commerce business. This includes processing customer transactions, coordinating logistics with our direct fulfillment partners to ensure safe delivery, managing general customer support inquiries, and maintaining accurate business records. This processing directly benefits customers by ensuring their orders are fulfilled reliably and securely.

3. For service updates or marketing purposes:

  • Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legitimate interests: We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest is to promote our e-commerce storefront, keep our customer base informed of new product lines or relevant service updates, and optimize our digital advertising strategies. This processing allows us to provide customers with customized product recommendations and timely updates about their shopping experience, while fully respecting their right to opt-out at any time.

4. For legal requirements:

  • Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to portability.